Frequently Asked Questions

What type of files do you accept?

We recommend sending PDFs because they work best with our digital printers, and they incorporate the information needed to maintain document consistency from system to system. Most native file formats such as Illustrator, Microsoft Word and InDesign can be saved as a PDF. Also, submitting PDFs will speed up your turn-around. (remember to flatten your files before uploading). 

JPG, JPEG, TIF, TIFF, EPS, PNG are also accepted but will need to be converted before printing.

What resolution should my file be?

We recommend 300 dpi.

What does Print-Ready or Camera-Ready mean?

This means that your file (PDF) is designed and ready to be sent directly to print without adjustment or proof.

What is a bleed?

When your product is designed to print to the edge, a bleed is required. To achieve this, your image must extend past the cut line by 0.125” (1/8”) and will be trimmed from the product during the final cut. Also, it’s recommended to keep all text at least 0.125” (1/8”) inside the cut line or you run the risk of it being trimmed off.

Will I receive a proof?

If you provide a print-ready file, you must request a proof which may cause a delay in production. When we design your product, we will email a soft (electronic) proof and it is your responsibility to proofread carefully to be sure not only that the design is approved, but also all content is correct and included. Hard (printed) proofs are available at an additional cost.

How long will it take for my order to be completed?

It depends on the product and whether you require design services. We specialize in fast turnaround printing for funeral programs and booklets. Provide your due date and we will do our best to meet your expectations. Please allow for 1-5 business days for shipping. Local pickup is available upon request.

What types of paper do you offer and what are their differences?

There are many different types of paper grades, weights, and coatings. Traditionally, the lower the weight, the thinner the paper.

Bond (24# or 60#) used for letterhead, copies, newsletters, etc.

Text (80# or 100#) glossy or matte, is often used for flyers, programs, newsletters, brochures, and booklets.

Cover (80# 100# 130#) glossy or matte, is used for business cards, postcards, booklet covers or upgraded brochures or programs.

What are the most common sizes for Postcards?

4” x 6”, 5” x 7”, 5.5” x 8.5”, 6” x 9”

What are the most common sizes for Booklets?

5.5” x 8.5”, 8.5” x 11”, 6” x 9”

What are the most common sizes for Envelopes?

#6 ¾ (3.625” x 6.5” – personal check size)

#6 ¾ Remittance (6.5” x 7” – extended flap)

#9 (3.875” x 8.875” – fits inside a #10)

#10 (4.125” x 9.5” – most common business size)

#11 (4.5” x 10.375” – oversize)

Catalog Envelopes

6” x 9”

9” x 12”

10” x 13”

Greeting Card Envelopes

A-2 (4.25” x 5.5” card size)

A-6 (4.625” x 6.25” card size)

A-7 (5” x 7” card size)

A-9 (5.5” x 8.5” card size)

What book bindings do you offer?

Staple Binding (center inside saddle stitch)

Perfect Binding (outside edges glued on spine)

Spiral or Coil Binding (wires threaded through punched holes)

What finishing do you offer?

Laminating (prayer cards, bookmarks, booklet covers)

Numbering (tickets, forms)

Hole Punching (tags, name badges, forms)

Round Cornering (business cards, bookmarks)

Padding (carbonless forms, multipart forms, custom notepads)